For product and setup questions
Tell us what you track, roughly how many reusable items you have and how many people use the register. Explain one handover that is difficult today. Do not send your customer database or sensitive documents with an initial enquiry.
For a problem with the platform
Include the page you were using, what you expected, what happened and your browser/device type. A redacted screenshot can help. Never send passwords or authentication links. Support is by email; no guaranteed response time is currently offered.
For privacy or account requests
Use the same address and describe whether the request concerns your login or a record held by a business. We may need to verify authority before changing access or handling an export/deletion request. The operator’s correspondence address is provided in the legal notices.